after 5 months absence the colors red and blue do not print. Black and yellow OK?
- Steve HLv 62 months ago
It sounds as if this question is in the wrong category. I expect you're speaking of an inkjet printer.
Replace the colour cartridge or cartridges to see if that fixes the problem.
Bear in mind that may not be the solution. It's possible the ink has dried for the blue and red cartridges, so the jets or supply lines may need professional cleaning.
Ultimately you have to weigh the cost of whether it's worth replacing these expensive colour cartridges to see if that fixes the problem. Typically once coded to a given printer they can't be used on a new one. The manufacturers deviously create their product so that once used or tested, then it can't be transferred to another device.
It may be time to obtain a new printer.